Sunshine Beach Real Estate
Holiday Letting Terms & Conditions
Bookings made with Sunshine Beach Real Estate are in accordance with the following Terms & Conditions. Payment of a deposit and/or receipt of key/s are deemed to be your acceptance of these Terms and Conditions.
1. Quotations - are subject to availability and are not guaranteed until receipt of the deposit, confirmed in writing. Tariffs as per the tariff sheet, brochure and website, and are subject to change without notice. No responsibility is accepted for errors and omissions contained on this website, holiday accommodation brochure or tariff sheet.
2. Bookings - are not covered by the Residential Tenancies Act and are for short-term residential purposes only. The property is to be used as a residential dwelling only and NO weddings, parties, or large gatherings are allowed. The premises are let to accommodate only the number of people specified in the booking. Guests and other occupants will be removed from the property if they do not comply and risk forfeiture of any unused tariff and are liable for extra charges.
3. Care of the premises - and the peace and comfort of surrounding residents must be respected at all times. The property manager must investigate reports of, or suspicion of property damage and/or antisocial behaviour. Such behaviour may, at the absolute discretion of the property manager, result in immediate eviction and forfeiture of any unused tariff.
4. Check In/Check Out - premises are strictly available from 2pm on the day of arrival and are to be vacated by 10am on the day of departure unless prior arrangements have been made. The keys to the premises are to be collected from our office at 36 Duke Street, Sunshine Beach. If you will be arriving after office hours, please call us to make alternative arrangements. If you require a late check out, this may be possible upon request. The property is to be locked and the keys returned to our office.
5. Payment - A deposit of 50% is required at the time of booking. The balance is payable by cash, Visa or Mastercard upon arrival. Alternatively a cheque or transfer into our Trust Account for the balance can be forwarded at least two weeks before the arrival date. A credit card must be produced at the time of check-in with details to be held by the Agency, by means of security, for the duration of the reservation until the property is cleaned and inspected.
6. Currency - All prices quoted are in Australian dollars.
7. Cancellations - Deposits will be refunded, less 15% of the deposit paid, if the period of the booking is completely re-let or if more than 30 days notice of cancellation is given. If not, the deposit will be forfeited.
8. Breakdowns - Sunshine Beach Real Estate accepts no responsibility for any inconvenience due to machinery or appliance breakdown. Sunshine Beach Real Estate's best endeavors to repair, replace or hire an alternative will be undertaken.
9. Descriptions - Sunshine Beach Real Estate has taken due care and responsibility to verify and check all information on our web sites, brochures or any written or verbal material supplied, as at the time of compilation, however, as this information is subject to change, it accepts no responsibility for any inaccuracy or mis-description contained in the publications.
10. Unavailability - If a property becomes unavailable for any reason Sunshine Beach Real Estate reserve the right to move the Guests to alternative accommodation at Sunshine Beach Real Estate's discretion. We cannot be held responsible for the decisions of the owners of premises (i.e. sale of the property, alterations/repairs, withdrawal of the premises from the letting pool, or other act), which may affect this booking. In the event of a property becoming unavailable, every effort will be made to find alternative accommodation. Where the property owner cancels a booking all deposits will be refunded.
11. Non-Transferable - bookings will not be moved to alternate properties - especially due to a 'change of mind'. Any movement of bookings is at the discretion of Sunshine Beach Real Estate.
12. Extra Cleaning - Additional cleans, linen, towels, face towels, etc. can be arranged by the property manager. Extra charges will apply. Charges will apply if extra cleaning or repairs are required. The agent reserves the right to inspect the property at any time. The guests agree to leave the property in a clean and tidy condition, as it was on commencement of the booking, and to dispose of all rubbish in the wheelie bins provided. The guests agree to reimburse the Agent for any extra cleaning costs, replacement of inventory items lost, damaged or destroyed and the cost of repairs if damage is caused by the guests or their invitees.
13. Damages - Guests are responsible for the any loss or damage to fittings, fixtures and any items in the premises, including keys and remote controls, whether accidental or otherwise. Guests will be charged for the repair or replacement of any such loss or damage at the absolute discretion of the property manager. All damage and/or losses are to be reported immediately. Acceptance of keys and giving us credit card details is approval by you to us to charge you for any damage or loss reported, or discovered after checkout. If the credit available on the credit card provided is insufficient to pay or reimburse the whole of the cost or expense to Sunshine Beach Real Estate or the Owner of the Property, the Guests acknowledge their joint and several liability to pay to or reimburse Sunshine Beach Real Estate or the Owner of the Property for any outstanding cost or expense.
14. Loss of keys or remotes - will be charged to the Guests at the discretion of Sunshine Beach Real Estate. There will be a replacement minimum cost $150.00.
15. Parking - guests shall only park cars and/or trailers, or other vehicles in specified areas allocated for that purpose.
16. Theft/loss of Items - Sunshine Beach Real Estate accepts no responsibility for guests personal property left on the property. The guest is responsible for maintaining the security of the property throughout, and immediately after their stay. Any loss of items from, or damage to the property resulting from the windows and/or doors being left unlocked may be recovered from the guest by whatever means available to the property manager and/or property owner.
17. Non-Smoking Policy - We ask guests not to smoke in our holiday properties and, if they smoke outside, to safely dispose of their cigarette butts.
18. New building/renovations - are common in the area. Unfortunately the notification of surrounding property owners/managers of such work is not a common practice. If we are aware of work that will adversely affect your stay we will advise you prior to arrival. Where building or other work of which we were not aware, does adversely affects your stay we will attempt to minimise its effect, but cannot be held responsible for any disturbance or inconvenience caused.
19. Unexpected Situations - If circumstances beyond the control of Sunshine Beach Real Estate affect this reservation (such as flood, fire, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, alteration or cancellation of scheduled travel services) then Sunshine Beach Real Estate may, at its discretion, cancel this reservation and offer either alternate accommodation; or a proportional refund of monies paid by the Guest.
20. Pets - are not allowed on or about the premises without prior, written approval.
- If pets are approved, the Guests are responsible for any dogs on the holiday premises during your stay and in particular that only well behaved and supervised dogs are allowed inside the holiday premises; and dogs are not to be locked inside if the Guests are away from the holiday premises from time to time.
- Sunshine Beach Real Estate does not allow dogs on the holiday premises that are vicious; and/or that are excessive barkers (although we do understand that dogs bark from time to time)
- The guests agree to clean up after their pet; and to dispose of any doggie doo's left at the holiday premises.
21. Disclaimer - Sunshine Beach Real Estate do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents, theft to or failure of machinery or equipment or industrial action.
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